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Quizzes > Quizzes for Business > Hospitality

Take the EU Tourism and Travel Rights Quiz

Challenge Your EU Travel Rights Know-How

Difficulty: Moderate
Questions: 20
Learning OutcomesStudy Material
Colorful paper art depicting elements related to EU Tourism and Travel Rights Quiz

Ready to explore your EU travel rights? This EU Tourism and Travel Rights Quiz is designed for students, educators, and travel enthusiasts to test understanding of passenger protections and tourism regulations. Featuring 15 multiple-choice questions, it offers a fun chance to review key concepts - and it can be freely edited in our intuitive quiz editor. Looking for more practice? Try our Travel Trivia Quiz or City Tourism Trivia Quiz for broader insights. Browse all quizzes to find the perfect challenge.

Which EU regulation establishes air passenger rights for compensation and assistance?
Regulation 261/2004
Regulation 1371/2007
Directive 95/46/EC
Regulation 178/2002
Regulation 261/2004 sets out air passenger rights to compensation and assistance in cases of long delays, cancellations, and denied boarding. Other regulations listed relate to rail passengers, data protection, and food safety rather than air travel rights.
Which directive covers consumer protection for package holidays in the EU?
Directive 2015/2302
Directive 90/314/EEC
Directive 2018/302
Regulation 261/2004
Directive 2015/2302 replaced the earlier 90/314/EEC and modernized consumer protections for package travel. The other instruments address geo-blocking and air passenger rights rather than package holiday protections.
Under EU rules, what is the minimum flight delay before passengers become eligible for compensation?
3 hours
2 hours
5 hours
1 hour
Passengers delayed by three hours or more on arrival are eligible for compensation under Regulation 261/2004. Delays shorter than three hours do not meet the compensation threshold.
Which body provides a free dispute resolution service for cross-border travel issues in the EU?
European Consumer Centres Network
European Court of Justice
European Ombudsman
European Commission DG MOVE
The European Consumer Centres Network offers free advice and dispute resolution for cross-border consumer issues, including travel. The ECJ and the Ombudsman serve different functions, while DG MOVE formulates policy but does not resolve individual disputes.
Under EU law, travelers experiencing misdescribed accommodation can request which remedy?
Price reduction or re-performance
Full refund including all travel costs
Criminal prosecution of the provider
Lifetime ban on the provider
Travelers can seek a price reduction or require the provider to perform the service as agreed when accommodation does not match the description. Full refunds, criminal measures, and lifetime bans are not standard EU remedies.
Which of the following is NOT included in EU airline assistance requirements during a delay exceeding two hours?
Meals and refreshments
Full refund at any time
Unlimited phone calls
Accommodation for overnight delays
Assistance under Regulation 261/2004 includes meals, refreshments, communication, and hotel accommodation for overnight delays. A full refund is a right in case of cancellation or if the passenger chooses not to travel, not a standard assistance during delay.
Under Regulation 261/2004, airlines must inform passengers of cancellations at least how many days before departure to avoid compensation?
14 days
7 days
21 days
3 days
Airlines that notify cancellations at least 14 days before scheduled departure are exempt from paying compensation. Shorter notice periods trigger compensation obligations under the regulation.
In case of overbooking, what compensation amount applies for a flight distance of 600 km within the EU?
€250
€400
€600
€150
Regulation 261/2004 stipulates €250 compensation for denied boarding on flights up to 1,500 km. Higher distances carry higher compensation levels.
Under the Package Travel Directive, what must operators provide in case of insolvency?
Insolvency protection
Immediate repatriation
Free indefinite lodging
Full travel insurance
Directive 2015/2302 requires tour operators to provide financial security to ensure travelers are refunded or repatriated if the operator becomes insolvent. Other options listed are not mandatory under the directive.
Which timeframe do you have to submit a claim for lost luggage under the Montreal Convention?
21 days from receipt
7 days from receipt
14 days from receipt
1 year from travel date
Under the Montreal Convention, damage claims for lost or delayed baggage must be filed within 21 days of baggage receipt. Claims beyond that period are generally inadmissible.
Under EU law, a tour operator's liability includes which of the following?
All services in the package
Only flight delays
Only hotel quality issues
Only personal accidents abroad
Tour operators are jointly liable for all pre-arranged travel services in a package under Directive 2015/2302. This covers flights, accommodation, transfers, and other services included.
What is the first step a passenger should take when filing a complaint under Regulation 261/2004?
Contact the airline customer service
File a lawsuit in court
Appeal directly to the ECJ
Contact the European Consumer Centre
Passengers must first lodge a formal complaint with the operating airline's customer service. If the airline fails to respond, further steps can involve national enforcement bodies or the ECC.
Which regulation sets rights for bus and coach passengers in the EU?
Regulation 181/2011
Regulation 1371/2007
Regulation 261/2004
Regulation 1008/2008
Regulation 181/2011 establishes common rules on the rights of bus and coach passengers in international EU services. Regulation 1371/2007 covers rail, and 261/2004 and 1008/2008 relate to air transport.
When filing a claim for delay compensation, which document is NOT essential?
Booking confirmation
Flight delay certificate
Boarding pass
Hotel invoice
A boarding pass, booking confirmation, and proof of delay are essential to support a compensation claim. Hotel invoices are unrelated to flight delay compensation.
EU laws require carriers to assist persons with reduced mobility by which of the following?
Providing assistance at airports and on board
Offering automatic fare discounts
Providing free meals
Assigning a personal guide without request
Air carriers must offer appropriate assistance services from check-in through to disembarkation for persons with reduced mobility, including help with boarding and deplaning. Fare discounts and unsolicited guides are not mandated.
A Paris to New York flight (8 000 km) is canceled at check-in. What compensation does a passenger get under Regulation 261/2004?
€600
€400
€250
No compensation
For flights over 3 500 km, Regulation 261/2004 mandates €600 compensation for cancellations, unless extraordinary circumstances apply. Paris - New York exceeds the distance threshold.
A 500 km flight within the EU is delayed by three hours. What assistance must the airline provide?
Meal vouchers and two free calls
Hotel accommodation
Full refund
Flight upgrade
Regulation 261/2004 requires meals, refreshments, and communication facilities for delays over two hours on flights up to 1 500 km. Overnight accommodation is only for multi-day delays.
Under Directive 2015/2302, within how many days must an operator process a refund request due to service cancellation?
14 days
7 days
30 days
60 days
Directive 2015/2302 requires operators to refund the traveler within 14 days of a cancellation or substantial alteration. This ensures timely reimbursement for consumers.
Which escalation path is correct for unresolved package holiday disputes beyond the European Consumer Centre?
National ADR body, then EU ODR platform
Direct appeal to the ECJ
Contact the airline's head office
File with the European Parliament
If the ECC cannot resolve a dispute, travelers are advised to use national Alternative Dispute Resolution bodies and then the EU Online Dispute Resolution platform before court proceedings.
A accommodation provider fails to meet pandemic hygiene obligations in a package tour. Under which legal basis can the traveler claim non-conformity?
Article 8 of Directive 2015/2302
Montreal Convention
Directive 95/46/EC
Regulation 261/2004
Article 8 of Directive 2015/2302 sets out conformity requirements for package components, including hygiene standards. The other instruments do not govern package tour service conformity.
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Learning Outcomes

  1. Identify essential EU tourism and travel rights directives
  2. Explain passenger compensation and assistance rules
  3. Apply complaint mechanisms for cross-border travel issues
  4. Analyse case scenarios involving denied boarding or delays
  5. Evaluate consumer protections for package tours and accommodations
  6. Master steps for lodging effective travel rights claims

Cheat Sheet

  1. Key EU Travel Directives - Get to know the main EU laws that protect you on every journey, from flights and trains to buses and boats. These directives set your rights on package tours and individual trips, so you can travel confidently. Passenger rights - European Commission
  2. Flight Compensation & Assistance - Discover when you're entitled to refunds, meal vouchers or hotel stays if your flight is delayed, cancelled or you're denied boarding. Compensation scales with distance and delay length, so learn how much you could claim. Air passenger rights - Your Europe
  3. Lodging Effective Complaints - Master the step-by-step process for filing complaints about cross-border travel issues. Knowing what paperwork to gather and where to send it can speed up resolutions. Passenger rights - European Commission
  4. Real-Life Case Studies - Dive into practical examples of denied boarding and long delays to see how EU rules work in action. These scenarios help you spot when to assert your rights - no legal jargon required! Air passenger rights - Your Europe
  5. Package Travel Protections - Learn how the Package Travel Directive shields you when booking multi-part trips, including tours, hotels and activities bundled together. It guarantees refunds, substitutions or price reductions if anything goes awry. Package travel directive - European Commission
  6. Claim Submission Tips - Nail down the best practices for submitting travel rights claims, from organizing receipts to meeting deadlines. A clear, complete application means faster payouts and less back-and-forth. Passenger rights - European Commission
  7. Accessibility & Non-Discrimination - Understand the extra support and protections for passengers with disabilities or reduced mobility. EU law ensures you receive assistance, accessible facilities and fair treatment on all transport modes. Consumer protection: travel rights - Consilium
  8. Regulation Updates - Stay ahead of the curve by following amendments to EU travel rights, which can tweak your entitlements or introduce new requirements. Regular updates help you plan smarter and claim stronger. Consumer protection: travel rights - Consilium
  9. Rights Across Transport Modes - Explore how passenger rights differ for rail, bus and maritime travel, so you know exactly what to expect on every leg of your trip. Each mode has specific compensation and assistance rules. Passenger rights - European Commission
  10. National Enforcement Bodies - Learn which national authorities enforce your travel rights and how to reach them if trouble hits. Filing with the right body fast-tracks your case. Passenger rights - European Commission
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