SayWhat Trial 2023

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This program contains 12 parts:
 
 
This program contains 12 parts:
 
 
 Module 1: Introduction

 

In this module we consider:

 

  • Why English can be challenging for international speakers
  • The extent of the problem
  • The role of native English speakers
   
  Progress: Module 1 of 12

 

 Module 1: Introduction

 

In this module we consider:

 

  • Why English can be challenging for international speakers
  • The extent of the problem
  • The role of native English speakers
   
  Progress: Module 1 of 12

 

 
Over 1,000 international speakers from 54 countries and with varying levels of English provided input into this program.
 
Their experiences of communicating with native-English speakers form the backbone of this training.
 
One of the main questions we asked was:
 
'What advice would you give native-English speakers in order to improve the communication process?'
 
You will hear their advice throughout the program and see statistical results from our research.
 
 
 
 
Over 1,000 international speakers from 54 countries and with varying levels of English provided input into this program.
 
Their experiences of communicating with native-English speakers form the backbone of this training.
 
One of the main questions we asked was:
 
'What advice would you give native-English speakers in order to improve the communication process?'
 
You will hear their advice throughout the program and see statistical results from our research.
 
 
 
WELCOME!
 
Let's start with a short role-play
 
 
 
WELCOME!
 
Let's start with a short role-play
 
 
 
ROLE-PLAY
 
You are talking to someone who speaks English as their second language. They would like to know more about what you do.
 
Please make a short audio recording (1-2 minutes):
 
  • Introduce yourself
  • Explain what you do in your job
  • Say what you like about your job
  • Describe how your organisation helps people communicate
 
Download the recording and add it to the box below.
 
To use the audio recorder click here (opens in a new tab)
 
 
We will do a similar role-play at the end of this program. When you have completed the training, one of the SayWhat tutors will give you some feedback.
 
ROLE-PLAY
 
You are talking to someone who speaks English as their second language. They would like to know more about what you do.
 
Please make a short audio recording (1-2 minutes):
 
  • Introduce yourself
  • Explain what you do in your job
  • Say what you like about your job
  • Describe how your organisation helps people communicate
 
Download the recording and add it to the box below.
 
To use the audio recorder click here (opens in a new tab)
 
 
We will do a similar role-play at the end of this program. When you have completed the training, one of the SayWhat tutors will give you some feedback.
 
Please submit your file here:
INTRODUCTION
 
This video looks at why communication can be difficult.
 
INTRODUCTION
 
This video looks at why communication can be difficult.
 
NATIVE ENGLISH SPEAKERS
 
This video looks at problems native English speakers sometimes cause.
 
NATIVE ENGLISH SPEAKERS
 
This video looks at problems native English speakers sometimes cause.
 
STANDARD ENGLISH
 
This video looks at attitudes to variations in global English.
 
STANDARD ENGLISH
 
This video looks at attitudes to variations in global English.
 
 Module 1: Introduction

 

Summary:

 

  • We can all international speaskers of English by adjusting our language as necessary
  • Globally, English is mostly spoken by non-native English speakers
  • There is no single "correct" form of English
   
  Progress: Module 1 of 12

 

 Module 1: Introduction

 

Summary:

 

  • We can all international speaskers of English by adjusting our language as necessary
  • Globally, English is mostly spoken by non-native English speakers
  • There is no single "correct" form of English
   
  Progress: Module 1 of 12

 

Your Personal Learning Reflection Journal
 
Throughout this training program you will have the opportunity to reflect on what you have learnt by keeping a personal learning reflection journal. This is where you can make notes of points you wish to remember and consider how you might use what you have learnt to improve communication in the future.
 
We will email your journal to you after you have finished the training course.
 
Keeping a journal is optional and it will not be formally assessed - it is a tool to help you, not test you.
 
(Please note, however, that journal entries will be moderated for illegal or inappropriate content.)
Your Personal Learning Reflection Journal
 
Throughout this training program you will have the opportunity to reflect on what you have learnt by keeping a personal learning reflection journal. This is where you can make notes of points you wish to remember and consider how you might use what you have learnt to improve communication in the future.
 
We will email your journal to you after you have finished the training course.
 
Keeping a journal is optional and it will not be formally assessed - it is a tool to help you, not test you.
 
(Please note, however, that journal entries will be moderated for illegal or inappropriate content.)
: Personal Learning Reflection Journal - Introduction Module
 
Now that you have completed the Introduction module, please reflect on the information given. Make a note of particular points you wish to remember and how you might use that information to improve communication in the future.
I'm ready for Module 2.
 Module 2: Diversity & Inclusion

 

In this module we consider:

 

  • Linguistic inclusion
  • Unconscious bias
  • Psychological safe spaces
   
  Progress: Module 2 of 12

 

 Module 2: Diversity & Inclusion

 

In this module we consider:

 

  • Linguistic inclusion
  • Unconscious bias
  • Psychological safe spaces
   
  Progress: Module 2 of 12

 

DIVERSITY & INCLUSION

What D&I issues might affect each of these people?
Write one sentence for each person.
DIVERSITY & INCLUSION

What D&I issues might affect each of these people?
Write one sentence for each person.
Dietmar
Fatimah
Samuel
Marcia
DIVERSITY & INCLUSION

Now watch this video and check your answers

 
DIVERSITY & INCLUSION

Now watch this video and check your answers

 
UNCONSCIOUS BIAS

This video considers any unconscious biases we may have.

UNCONSCIOUS BIAS

This video considers any unconscious biases we may have.

ACCENT BIAS

How can we overcome accent bias?

ACCENT BIAS

How can we overcome accent bias?

 

We all have biases, even if we're unaware of many of them.

But please ....  don't EVER think that a person's level of English is indicative of their intelligence.

Or even worse, that your opinion somehow matters more than that of a non-native English speaker just because your English is better.

"The only thing more dangerous than ignorance is arrogance"
Albert Einstein
 

Everyone's opinion needs to be heard if we're to make better decisions.

 

 

We all have biases, even if we're unaware of many of them.

But please ....  don't EVER think that a person's level of English is indicative of their intelligence.

Or even worse, that your opinion somehow matters more than that of a non-native English speaker just because your English is better.

"The only thing more dangerous than ignorance is arrogance"
Albert Einstein
 

Everyone's opinion needs to be heard if we're to make better decisions.

 

DIVERSITY, INCLUSION AND BELONGING

This video looks at how all of us can make the workplace inclusive - for all.
 
DIVERSITY, INCLUSION AND BELONGING

This video looks at how all of us can make the workplace inclusive - for all.
 
LANGUAGE AND MENTAL HEALTH

This video examines the importance of linguistic inclusion.
 
LANGUAGE AND MENTAL HEALTH

This video examines the importance of linguistic inclusion.
 
SAY MY NAME, SAY MY NAME!

Why saying someone's name correctly is important.
 
SAY MY NAME, SAY MY NAME!

Why saying someone's name correctly is important.
 
 Module 2: Diversity & Inclusion

 

Summary:

 

  • Adjusting our English can help include international speakers
  • We may need to overcome any unconscious accent bias 
  • Diversity and Inclusion efforts needs to include language if we are to create safe spaces for all
  • Linguistic Inferiority Complex may mean that international speakers are reluctant to speak out
  • Learning how to pronounce people’s names correctly can foster inclusion
   
  Progress: Module 2 of 12

 

 Module 2: Diversity & Inclusion

 

Summary:

 

  • Adjusting our English can help include international speakers
  • We may need to overcome any unconscious accent bias 
  • Diversity and Inclusion efforts needs to include language if we are to create safe spaces for all
  • Linguistic Inferiority Complex may mean that international speakers are reluctant to speak out
  • Learning how to pronounce people’s names correctly can foster inclusion
   
  Progress: Module 2 of 12

 

: Personal Learning Reflection Journal - Diversity and Inclusion Module
 
Now that you have completed the Diversity and Inclusion module, please reflect on the information given. Make a note of particular points you wish to remember and how you might use that information to improve communication in the future.
I'm ready for Module 3
 Module 3: Adjusting your English

 

In this module we consider:

 

  • Factors affecting communication
  • Signs that you may need to simplify your language
   
  Progress: Module 3 of 12

 

 Module 3: Adjusting your English

 

In this module we consider:

 

  • Factors affecting communication
  • Signs that you may need to simplify your language
   
  Progress: Module 3 of 12

 

ADJUSTING YOUR ENGLISH
 
This video explains when you may need to filter your language to improve communication.
 
ADJUSTING YOUR ENGLISH
 
This video explains when you may need to filter your language to improve communication.
 
 Module 3: Adjusting Your English

 

Summary

 

  • English proficiency may vary in different contexts
  • Try to focus on what is meant rather than how it is expressed
  • Look for signs that you may need to adjust your English
   
  Progress: Module 3 of 12

 

 Module 3: Adjusting Your English

 

Summary

 

  • English proficiency may vary in different contexts
  • Try to focus on what is meant rather than how it is expressed
  • Look for signs that you may need to adjust your English
   
  Progress: Module 3 of 12

 

: Personal Learning Reflection Journal - Adjusting Your English Module
 
Now that you have completed the Adjusting Your English module, please reflect on the information given. Make a note of particular points you wish to remember and how you might use that information to improve communication in the future.
I'm ready for Module 4
 Module 4: Accents

 

In this module we consider:

 

  • Why pronunciation can be a problem
  • Attitudes towards accents
   
  Progress: Module 4 of 12

 

 Module 4: Accents

 

In this module we consider:

 

  • Why pronunciation can be a problem
  • Attitudes towards accents
   
  Progress: Module 4 of 12

 

PRONUNCIATION
 
Why is English pronunciation difficult for international speakers?
 
PRONUNCIATION
 
Why is English pronunciation difficult for international speakers?
 
 
English spelling and sounds can be tricky!
 
 
 
 
English spelling and sounds can be tricky!
 
 
 
 

Understanding international accents can be difficult.

Each language has its own idiosyncrasies, so the way a French person speaks English will be different to the way a Chinese person speaks, etc…

Understanding international accents is vital for clear communication.

 
 
 

Understanding international accents can be difficult.

Each language has its own idiosyncrasies, so the way a French person speaks English will be different to the way a Chinese person speaks, etc…

Understanding international accents is vital for clear communication.

 
 
 

And there’s another surprising fact – people tend to discriminate against accents we find hard to understand, even if we don’t mean to.

So, understanding accents is also important for Diversity and Inclusion.

 
 
 
 

And there’s another surprising fact – people tend to discriminate against accents we find hard to understand, even if we don’t mean to.

So, understanding accents is also important for Diversity and Inclusion.

 
 
 
 

The key to understanding is familiarity.

The SayWhat Accent Tool at end of this program provides over 500 audio recordings of people of 18 different nationalities speaking English.

This will give you exposure to a wide range of international accents.

 

 
 
 
 
 

The key to understanding is familiarity.

The SayWhat Accent Tool at end of this program provides over 500 audio recordings of people of 18 different nationalities speaking English.

This will give you exposure to a wide range of international accents.

 

 
 
 
 
Try the SayWhat Accent tool now - here (opens in a new tab).
 
This tool is also available at the end of the training.
 
Username: saywhat
Password: 456#WLT (this is case sensitive)
 
 
Try the SayWhat Accent tool now - here (opens in a new tab).
 
This tool is also available at the end of the training.
 
Username: saywhat
Password: 456#WLT (this is case sensitive)
 
 
 Module 4: Accents

 

Summary:

 

  • English pronunciation is different to many other languages
  • ESL may sometimes struggle to pronounce words because they have read them but not heard them
  • We can’t always tell how to pronounce a word from how it is written
  • The accents of native English speakers can sometimes be difficult for ESL
  • You can become more familiar with a range of international accents using the Accent Tool at the end of this program
   
  Progress: Module 4 of 12

 

 Module 4: Accents

 

Summary:

 

  • English pronunciation is different to many other languages
  • ESL may sometimes struggle to pronounce words because they have read them but not heard them
  • We can’t always tell how to pronounce a word from how it is written
  • The accents of native English speakers can sometimes be difficult for ESL
  • You can become more familiar with a range of international accents using the Accent Tool at the end of this program
   
  Progress: Module 4 of 12

 

: Personal Learning Reflection Journal - Accents Module
 
Now that you have completed the Accents module, please reflect on the information given. Make a note of particular points you wish to remember and how you might use that information to improve communication in the future.
I'm ready for Module 5.
 
 
 Module 5: Vocabulary

 

In this module we consider:

 

  • Challenging types of vocabulary
  • Idioms, slang and jargon
  • Phrasal verbs
  • How to simplify our own language
   
  Progress: Module 5 of 12

 

 Module 5: Vocabulary

 

In this module we consider:

 

  • Challenging types of vocabulary
  • Idioms, slang and jargon
  • Phrasal verbs
  • How to simplify our own language
   
  Progress: Module 5 of 12

 

SIMPLE EXPRESSIONS
 
This video explains why some English expressions can be difficult to understand and how to avoid them when talking to international speakers.
 
SIMPLE EXPRESSIONS
 
This video explains why some English expressions can be difficult to understand and how to avoid them when talking to international speakers.
 

Every language has colourful expressions but they can be very difficult for non-native speakers to understand.

Here are some examples; can you match the expression with the meaning?

Good luck!

Every language has colourful expressions but they can be very difficult for non-native speakers to understand.

Here are some examples; can you match the expression with the meaning?

Good luck!

 
 
 
 
 POLISH: 

Not my circus, not my monkey
 
 
Not my problem
I don't like circuses with animals
You can run but not hide
To love nature
 
 
 
 
 SPANISH: 

Give pumpkins to someone
 
 
To ask to marry someone
To reject someone
To help the poor
To love the colour orange
 
 
 
 
 CROATIAN: 

Balls of a swan
 
To love ballet
To be unable to swim
Something that is impossible
To be bad at football
 
 
 
 
 FINNISH: 

To let a frog out of your mouth
 
To burp loudly
To be able to jump high
To camp in the forest
To say the wrong thing
 
 
 
 
 CHINESE: 

To emit smoke from 7 orifices
 
 
To be angry
To cause a lot of pollution
To feel sexy
To sweat a lot
 
 
 
 
 FRENCH: 

To have the cockroach
 
 
To need a bath / shower
To be naughty
To be hated by everyone
To feel sad
 
 
 
 ITALIAN: 

A dog in church
 
 
To be loud
To be embarrassing
An unwanted guest
An atheist
 
 
 
 
GERMAN: 

Everything has one end, only the sausage has two
 
 
To be single / unmarried
To be very hungry
To be pregnant with twins
Everything comes to an end
 
 
 
 
PORTUGUESE: 

To have little monkeys inside your head
 
 
To be full of energy / never tired
To love fruit
To have a crazy idea
To be worried or anxious
 
 
 
 
ARABIC: 

Break a fast with an onion
 
 
To receive less than you were expecting
To live in moderation
To have no money
To make someone cry
IDIOMATIC LANGUAGE
 
Here's a list of the type of expressions to avoid at all costs always when communicating with international speakers.
 
Chances are they will have no idea what you're talking about.
 
 
 
IDIOMATIC LANGUAGE
 
Here's a list of the type of expressions to avoid at all costs always when communicating with international speakers.
 
Chances are they will have no idea what you're talking about.
 
 
 
 
A bigger bang for your buck
A shot in the arm
Acid test - The
All singing, all dancing
An arm and a leg
Back to the drawing board
Barking up the wrong tree
Between a rock and a hard place
Blast from the past - A
Brownie points
Bury the hatchet
Catch 22
Climb on the bandwagon
Cost an arm and a leg
Cut to the chase
Doom and gloom
Double whammy
Down the tubes
Face the music
Filthy rich
 
 
 
 
Flavor of the month - The
Fly off the handle
Foot in the door - A
Gung ho
Have an axe to grind
Heads up - A
Hold your horses
In spades
In the bag
Jobs for the boys
Jump on the bandwagon
Jump the gun
Jury is still out - The
Level playing field - A
Lose your marbles
Make a bee-line for
More bang for your buck
My bad
No-brainer - A
Off the record
 
 
 
On cloud nine
Pass the buck
Pie in the sky
Piece of cake - A
Pull the wool over your eyes
Quality time
Rise and shine
Road rage
Run a mile
Run of the mill
Sitting pretty
Smoke and mirrors
Sold down the river
Spill the beans
The pits
The whole nine yards
Top notch
Wear the trousers
What you see is what you get
 
 
 
 
 
A bigger bang for your buck
A shot in the arm
Acid test - The
All singing, all dancing
An arm and a leg
Back to the drawing board
Barking up the wrong tree
Between a rock and a hard place
Blast from the past - A
Brownie points
Bury the hatchet
Catch 22
Climb on the bandwagon
Cost an arm and a leg
Cut to the chase
Doom and gloom
Double whammy
Down the tubes
Face the music
Filthy rich
 
 
 
 
Flavor of the month - The
Fly off the handle
Foot in the door - A
Gung ho
Have an axe to grind
Heads up - A
Hold your horses
In spades
In the bag
Jobs for the boys
Jump on the bandwagon
Jump the gun
Jury is still out - The
Level playing field - A
Lose your marbles
Make a bee-line for
More bang for your buck
My bad
No-brainer - A
Off the record
 
 
 
On cloud nine
Pass the buck
Pie in the sky
Piece of cake - A
Pull the wool over your eyes
Quality time
Rise and shine
Road rage
Run a mile
Run of the mill
Sitting pretty
Smoke and mirrors
Sold down the river
Spill the beans
The pits
The whole nine yards
Top notch
Wear the trousers
What you see is what you get
 
 
 
 

 

AVOIDING DIFFICULT EXPRESSIONS
 

So, we suggest that it is sensible to avoid using certain English expressions. But what can we say instead? Here are some ideas to help.

 

Match these expressions to their plain English meaning:

 

 

AVOIDING DIFFICULT EXPRESSIONS
 

So, we suggest that it is sensible to avoid using certain English expressions. But what can we say instead? Here are some ideas to help.

 

Match these expressions to their plain English meaning:

 
 

GIVE A HEADS UP

Wait
Give advance warning
To start something too early, before it is advisable
Lots of
To join or follow something once it is successful or popular
Something you are confident will be confirmed
 

HOLD YOUR HORSES

Wait
Give advance warning
To start something too early, before it is advisable
Lots of
To join or follow something once it is successful or popular
Something you are confident will be confirmed
IN SPADES
Wait
Give advance warning
To start something too early, before it is advisable
Lots of
To join or follow something once it is successful or popular
Something you are confident will be confirmed
IN THE BAG
Wait
Give advance warning
To start something too early, before it is advisable
Lots of
To join or follow something once it is successful or popular
Something you are confident will be confirmed
JUMP THE GUN
Wait
Give advance warning
To start something too early, before it is advisable
Lots of
To join or follow something once it is successful or popular
Something you are confident will be confirmed
AVOIDING DIFFICULT EXPRESSIONS
 

At the end of this program you can download more expressions to avoid when communicating with international speakers.

 

 

AVOIDING DIFFICULT EXPRESSIONS
 

At the end of this program you can download more expressions to avoid when communicating with international speakers.

 

 

PHRASAL VERBS
 
This video shows why phrasal verbs are confusing & how to avoid them.
 
PHRASAL VERBS
 
This video shows why phrasal verbs are confusing & how to avoid them.
 
AVOIDING PHRASAL VERBS
 

So, we suggest that it is sensible to avoid phrasal verbs. But what can we say instead? Here are some ideas to help.

 

Match these expressions to their plain English meaning:

AVOIDING PHRASAL VERBS
 

So, we suggest that it is sensible to avoid phrasal verbs. But what can we say instead? Here are some ideas to help.

 

Match these expressions to their plain English meaning:

I hate to BRING IT UP but …
Mention
Evade
Provide information
Escape the consequences of
Volunteer
Thought of
Have you COME UP WITH any ideas yet?
Mention
Evade
Provide information
Escape the consequences of
Volunteer
Thought of
I hope someone will COME FORWARD to help with this report.
Mention
Evade
Provide information
Escape the consequences of
Volunteer
Thought of
I’ll FILL YOU IN on the details later
Mention
Evade
Provide information
Escape the consequences of
Volunteer
Thought of
You’ll never GET AWAY WITH it
Mention
Evade
Provide information
Escape the consequences of
Volunteer
Thought of
Some people try to GET AROUND tax rules
Mention
Evade
Provide information
Escape the consequences of
Volunteer
Thought of
PHRASAL VERBS

Write an alternative to the phrasal verb in each sentence. Suggested answers are on the next screen.

PHRASAL VERBS

Write an alternative to the phrasal verb in each sentence. Suggested answers are on the next screen.

  • She often copies my work, but she never owns up to it.
  • I asked for a seat by the window.
  • The security officer looked at the ID card carefully.
  • Are you talking about the financial results?
  • I found out where my colleague hides his cookie jar.
PHRASAL VERBS

Here are some suggested answers.

 

  •  She often copies my work, but she never owns up to it.   

    confesses / admits

  • I asked for a seat by the window.                                          

        requested 

  • The security officer looked at the ID card carefully.
        examined / inspected

  • Are you talking about the financial results?                                 

        discussing 

  • I found out where my colleague hides his cookie jar.                    

        discovered 

PHRASAL VERBS

Here are some suggested answers.

 

  •  She often copies my work, but she never owns up to it.   

    confesses / admits

  • I asked for a seat by the window.                                          

        requested 

  • The security officer looked at the ID card carefully.
        examined / inspected

  • Are you talking about the financial results?                                 

        discussing 

  • I found out where my colleague hides his cookie jar.                    

        discovered 

SIMPLE EXPLANATIONS
 
This video looks at how to explain difficult words in a simple way.
 
SIMPLE EXPLANATIONS
 
This video looks at how to explain difficult words in a simple way.
 
analyze

This video shows how the SayWhat Vocabulary Analyzer can check whether the words you use are likely to be understood by non-native speakers.
 
analyze

This video shows how the SayWhat Vocabulary Analyzer can check whether the words you use are likely to be understood by non-native speakers.
 
Try the SayWhat Vocabulary Analyser now. This is also available at the end of the program.
Try the SayWhat Vocabulary Analyser now. This is also available at the end of the program.
 Module 5: Vocabulary

 

Summary:

 

  • Where possible, try to avoid idioms, slang and phrasal verbs
  • Try to define words rather than giving lots of alternatives to explain them
  • The SayWhat Vocabulary Analyser at the end of this program helps you check whether your vocabulary is likely to be understood

 
   
  Progress: Module 5 of 12

 

 Module 5: Vocabulary

 

Summary:

 

  • Where possible, try to avoid idioms, slang and phrasal verbs
  • Try to define words rather than giving lots of alternatives to explain them
  • The SayWhat Vocabulary Analyser at the end of this program helps you check whether your vocabulary is likely to be understood

 
   
  Progress: Module 5 of 12

 

Personal Learning Reflection Journal: Vocabulary Module
 
Now that you have completed the Vocabulary module, please reflect on the information given. Make a note of particular points you wish to remember and how you might use that information to improve communication in the future.
I'm ready for Module 6.
 Module 6: Grammar

 

In this module we consider:

 

  • Why English grammar can be challenging for international speakers of English
  • Differences between English grammar and other languages
  • Focussing on meaning not mistakes
   
  Progress: Module 6 of 12

 

 Module 6: Grammar

 

In this module we consider:

 

  • Why English grammar can be challenging for international speakers of English
  • Differences between English grammar and other languages
  • Focussing on meaning not mistakes
   
  Progress: Module 6 of 12

 

 
GRAMMAR
 
Grammar is the system and structure of a language. The rules of grammar help us decide:
 
    • the order we put words in, and
    • which form of a word to use

English grammar can be difficult for non-native speakers. We need to be aware how we use grammar so that we can be understood.

 

 

 
GRAMMAR
 
Grammar is the system and structure of a language. The rules of grammar help us decide:
 
    • the order we put words in, and
    • which form of a word to use

English grammar can be difficult for non-native speakers. We need to be aware how we use grammar so that we can be understood.

 

 

WHY ENGLISH IS DIFFICULT

Why is English grammar often difficult for international speakers to learn?
 
If we can understand the challenges international speakers face we can focus on what they mean rather than any “mistakes” they make.
 
WHY ENGLISH IS DIFFICULT

Why is English grammar often difficult for international speakers to learn?
 
If we can understand the challenges international speakers face we can focus on what they mean rather than any “mistakes” they make.
 

PAST TENSES - BE AWARE
 
 
The English language has many ways of expressing the past.
 
For example:
  • I worked
  • I was working
  • I have worked
  • I have been working
  • I had worked
  • I had been working

PAST TENSES - BE AWARE
 
 
The English language has many ways of expressing the past.
 
For example:
  • I worked
  • I was working
  • I have worked
  • I have been working
  • I had worked
  • I had been working
   PAST TENSES - BE AWARE  
 
 
These past tenses often have no equivalent in other languages. Therefore, try to use the simplest grammar wherever you can.
 
For example:
 
  • 'I spoke to the client about her requirements'

… will normally be better than:
  • 'I have been speaking to the client about her requirements'
   PAST TENSES - BE AWARE  
 
 
These past tenses often have no equivalent in other languages. Therefore, try to use the simplest grammar wherever you can.
 
For example:
 
  • 'I spoke to the client about her requirements'

… will normally be better than:
  • 'I have been speaking to the client about her requirements'

   PAST TENSES - BE AWARE  
 
 
We also use PAST tenses to talk about… THE PRESENT:
 
  • If Jack was negotiating they would probably win the contract
  • Jack is a good negotiator
 
Hypothetical situations:
  • I would stay late if my manager needed me to
  • I am happy to stay late
 
Wishes:
  • I wish the commute wasn’t so long
  • I don't like the commute because it is too long
 
And to be polite:
  • Excuse me, I was wondering if this was the room for the finance meeting?
  • Is the finance meeting in this room?
 
 
Imagine how confusing that is to international speakers!
Try to use simple grammar when you can.
 

   PAST TENSES - BE AWARE  
 
 
We also use PAST tenses to talk about… THE PRESENT:
 
  • If Jack was negotiating they would probably win the contract
  • Jack is a good negotiator
 
Hypothetical situations:
  • I would stay late if my manager needed me to
  • I am happy to stay late
 
Wishes:
  • I wish the commute wasn’t so long
  • I don't like the commute because it is too long
 
And to be polite:
  • Excuse me, I was wondering if this was the room for the finance meeting?
  • Is the finance meeting in this room?
 
 
Imagine how confusing that is to international speakers!
Try to use simple grammar when you can.
 
 
 
 
 

   NOUNS
 
Some nouns are the names of things that aren’t a physical object.
 
For example: 
  • a process
  • a technique
  • an emotion
 
These are formed from verbs.
 
For example:
 
 
VERB NOUN
complete completion
introduce introduction
provide provision
fail failure
arrange arrangement
investigate investigation
 
 

   NOUNS
 
Some nouns are the names of things that aren’t a physical object.
 
For example: 
  • a process
  • a technique
  • an emotion
 
These are formed from verbs.
 
For example:
 
 
VERB NOUN
complete completion
introduce introduction
provide provision
fail failure
arrange arrangement
investigate investigation
 
 

   WHAT'S WRONG WITH THAT?
 
 
Using this type of noun can make sentences long-winded and difficult.
 
For example:
 
We had a discussion about the problem ✘
We discussed the problem ✔
 
 
The implementation of the strategy has been carried out by a team. ✘
A team has implemented the strategy. ✔
 
 

   WHAT'S WRONG WITH THAT?
 
 
Using this type of noun can make sentences long-winded and difficult.
 
For example:
 
We had a discussion about the problem ✘
We discussed the problem ✔
 
 
The implementation of the strategy has been carried out by a team. ✘
A team has implemented the strategy. ✔
 
 
 Module 6: Grammar

 

Summary:

 

  • English has a different grammar system to many other languages
  • A / AN / THE can sometimes be confusing
  • Past tenses can sometimes cause problems
  • Try to use active rather than passive verb forms
  • Focus on what someone means more than how they are expressing it
   
  Progress: Module 6 of 12

 

 Module 6: Grammar

 

Summary:

 

  • English has a different grammar system to many other languages
  • A / AN / THE can sometimes be confusing
  • Past tenses can sometimes cause problems
  • Try to use active rather than passive verb forms
  • Focus on what someone means more than how they are expressing it
   
  Progress: Module 6 of 12

 

Personal Learning Reflection Journal: Grammar Module
 
Now that you have completed the Grammar module, please reflect on the information given. Make a note of particular points you wish to remember and how you might use that information to improve communication in the future.
I'm ready for Module 7.
 Module 7: Keep It Simple

 

In this module we consider:

 

  • Clarity in speaking and writing
  • Sentence forms
  • Rate of speech and pausing
   
  Progress: Module 7 of 12

 

 Module 7: Keep It Simple

 

In this module we consider:

 

  • Clarity in speaking and writing
  • Sentence forms
  • Rate of speech and pausing
   
  Progress: Module 7 of 12

 

SIMPLE SENTENCES

This video looks at how to simplify sentences to make communication clearer.
 
SIMPLE SENTENCES

This video looks at how to simplify sentences to make communication clearer.
 
SLOW DOWN / PAUSE

WHY it is important to speak slowly and clearly and HOW to do it.
 
SLOW DOWN / PAUSE

WHY it is important to speak slowly and clearly and HOW to do it.
 
HOW FAST WE LISTEN

Another reason why fast speech can be a problem.
 
HOW FAST WE LISTEN

Another reason why fast speech can be a problem.
 
WHY WE SPEAK TOO FAST

This video looks at some reasons why we may speak too quickly
 
WHY WE SPEAK TOO FAST

This video looks at some reasons why we may speak too quickly
 
SLOW THE BEAT

Why the natural rhythm of English can cause fast speech
 
SLOW THE BEAT

Why the natural rhythm of English can cause fast speech
 
BREATHE!

A technique to help you slow your speech
 
BREATHE!

A technique to help you slow your speech
 
OPEN YOUR MOUTH

Another way to slow down
 
OPEN YOUR MOUTH

Another way to slow down
 
HOW FAST DO YOU SPEAK?
 
HOW FAST DO YOU SPEAK?
 
 Module 7: Keeping It Simple

 

Summary:

 

  • Try to avoid putting too much information in a sentence
  • Fast speech can generally reduce communication
  • People who are multi-tasking will not process fast speech clearly
  • Breathing properly, pausing and opening your mouth can help you develop a slower rate of speech
   
  Progress: Module 7 of 12

 

 Module 7: Keeping It Simple

 

Summary:

 

  • Try to avoid putting too much information in a sentence
  • Fast speech can generally reduce communication
  • People who are multi-tasking will not process fast speech clearly
  • Breathing properly, pausing and opening your mouth can help you develop a slower rate of speech
   
  Progress: Module 7 of 12

 

Personal Learning Reflection Journal: Keep It Simple Module
 
Now that you have completed the Keep It Simple module, please reflect on the information given. Make a note of particular points you wish to remember and how you might use that information to improve communication in the future.
I'm ready for Module 8
 
 Module 8: Remote Meetings

 

In this module we consider:

 

  • The challenges of remote communication
  • Strategies that can help
   
  Progress: Module 8 of 12

 

 
 
 Module 8: Remote Meetings

 

In this module we consider:

 

  • The challenges of remote communication
  • Strategies that can help
   
  Progress: Module 8 of 12

 

 
Even after 50,000 years, face-to-face communication is still a work in progress.
 
 
Communicating remotely on platforms like Zoom requires a new way of doing things.
Even after 50,000 years, face-to-face communication is still a work in progress.
 
 
Communicating remotely on platforms like Zoom requires a new way of doing things.
Many of us found remote meetings difficult at first – especially if we were working from home.
 
 
Many of us found remote meetings difficult at first – especially if we were working from home.
 
 
REMOTE MEETINGS

Remote meetings can be particularly challenging for international speakers.
 
REMOTE MEETINGS

Remote meetings can be particularly challenging for international speakers.
 
 Module 8: Remote Meetings

 

Summary:

 

  • Remote meetings - including online learning - can be challenging for people studying in their second language
  • Use webcams where possible
  • Speak more slowly than normal
  • Use names more than you would in a face-to-face session
  • Allow everyone the chance to clarify meaning - don’t try to guess
   
  Progress: Module 8 of 12

 

 Module 8: Remote Meetings

 

Summary:

 

  • Remote meetings - including online learning - can be challenging for people studying in their second language
  • Use webcams where possible
  • Speak more slowly than normal
  • Use names more than you would in a face-to-face session
  • Allow everyone the chance to clarify meaning - don’t try to guess
   
  Progress: Module 8 of 12

 

Personal Learning Reflection Journal: Remote Meetings Module
 
Now that you have completed the Remote Meetings module, please reflect on the information given. Make a note of particular points you wish to remember and how you might use that information to improve communication in the future.
I'm ready for Module 9.
 Module 9: Cultural Differences

 

In this module we consider:

 

  • The effects of culture on communication
  • Body language
  • Gestures
   
  Progress: Module 9 of 12

 

 Module 9: Cultural Differences

 

In this module we consider:

 

  • The effects of culture on communication
  • Body language
  • Gestures
   
  Progress: Module 9 of 12

 

CULTURAL DIFFERENCES

Awareness of cultural differences can help us improve communication.
 
CULTURAL DIFFERENCES

Awareness of cultural differences can help us improve communication.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
BODY LANGUAGE
 

The businessman on the left seems unaware that he has committed a major gaffe. As you probably know, in Middle Eastern cultures it is insulting to cross an ankle over a knee and display the sole of the shoe while talking to another person.

Conducting business just became more complicated.

Should we expect other cultures to adopt our customs or are we willing to adopt theirs? 

Certainly, if we wish to succeed it’s incumbent upon us to respect, learn, and understand more about the effective, yet powerful "silent language" of gestures.

 
 
 
BODY LANGUAGE
 

The businessman on the left seems unaware that he has committed a major gaffe. As you probably know, in Middle Eastern cultures it is insulting to cross an ankle over a knee and display the sole of the shoe while talking to another person.

Conducting business just became more complicated.

Should we expect other cultures to adopt our customs or are we willing to adopt theirs? 

Certainly, if we wish to succeed it’s incumbent upon us to respect, learn, and understand more about the effective, yet powerful "silent language" of gestures.

 
 
 

How aware are you of cultural differences in body language?

Try this exercise - hold up your main hand to display the number five - do it now.

Now change it to the number two.

If you're Anglo-Saxon, there's a 96% chance you'll be holding up your middle and index fingers.

If you're European, there's a 94% chance you'll be holding up your thumb and index finger.

Europeans start counting with the number one on the thumb, two on the index finger, three on the middle finger, and so on.

Anglo-Saxons count number one on the index finger, two on the middle finger and finish with five on the thumb.

The Chinese use one hand to count to 10.

 
 
 

How aware are you of cultural differences in body language?

Try this exercise - hold up your main hand to display the number five - do it now.

Now change it to the number two.

If you're Anglo-Saxon, there's a 96% chance you'll be holding up your middle and index fingers.

If you're European, there's a 94% chance you'll be holding up your thumb and index finger.

Europeans start counting with the number one on the thumb, two on the index finger, three on the middle finger, and so on.

Anglo-Saxons count number one on the index finger, two on the middle finger and finish with five on the thumb.

The Chinese use one hand to count to 10.

 
 
 
Use gestures
 
It can help to use more gestures than normal when speaking with international speakers.
 
For example, pointing to places helps when giving directions.
 
But be careful ... it can be a minefield!
 
Use gestures
 
It can help to use more gestures than normal when speaking with international speakers.
 
For example, pointing to places helps when giving directions.
 
But be careful ... it can be a minefield!
HAND GESTURES

Some hand gestures can cause problems in different parts of the world. At the end of the program you can download our comprehensive hand gesture guide.
 
HAND GESTURES

Some hand gestures can cause problems in different parts of the world. At the end of the program you can download our comprehensive hand gesture guide.
 
Well, if you've decided never to take your hands out of your pocket ever again you're not alone! 
 
Anyway ... here's some good news!!
 
Research has found that facial expressions and smiles register the same meanings to people almost everywhere.
Well, if you've decided never to take your hands out of your pocket ever again you're not alone! 
 
Anyway ... here's some good news!!
 
Research has found that facial expressions and smiles register the same meanings to people almost everywhere.

BLOWING YOUR NOSE

Europeans and Westerners blow their noses into a handkerchief or tissue while Asians spit or snort. Each is appalled by the others' behavior.

This cultural difference is the result of the spread of tuberculosis in past centuries. In Europe, governments instructed people to blow their nose to avoid further spreading this deadly disease. This is why Westerners react so strongly to spitting - spitting would have spread TB.

If TB had been a problem in Eastern countries, the cultural reaction might have been the same.

Asians believe, correctly, that it is a healthier option to spit but it is a habit that is repulsive to Westerners. This is why business meetings between Westerners and Asians can fail when they've all got a cold.

The Japanese are appalled when someone produces a handkerchief, blows their nose into it and puts it back in their pocket or up their sleeve!

In Asian countries, the English custom of men wearing a handkerchief in their jacket top pocket is the equivalent of dangling a roll of toilet paper, ready for action.

So don't feel upset by an Asian who spits or snorts and never blow your nose in front of a Japanese person.

BLOWING YOUR NOSE

Europeans and Westerners blow their noses into a handkerchief or tissue while Asians spit or snort. Each is appalled by the others' behavior.

This cultural difference is the result of the spread of tuberculosis in past centuries. In Europe, governments instructed people to blow their nose to avoid further spreading this deadly disease. This is why Westerners react so strongly to spitting - spitting would have spread TB.

If TB had been a problem in Eastern countries, the cultural reaction might have been the same.

Asians believe, correctly, that it is a healthier option to spit but it is a habit that is repulsive to Westerners. This is why business meetings between Westerners and Asians can fail when they've all got a cold.

The Japanese are appalled when someone produces a handkerchief, blows their nose into it and puts it back in their pocket or up their sleeve!

In Asian countries, the English custom of men wearing a handkerchief in their jacket top pocket is the equivalent of dangling a roll of toilet paper, ready for action.

So don't feel upset by an Asian who spits or snorts and never blow your nose in front of a Japanese person.

 Module 9: Cultural Differences

 

Summary:

 

  • Cultural norms can affect attitudes to hierarchy, directness, time-keeping
  • This may impact on the way people communicate
  • Body language and gestures can also have different meanings in different cultures
 
   
  Progress: Module 9 of 12

 

 Module 9: Cultural Differences

 

Summary:

 

  • Cultural norms can affect attitudes to hierarchy, directness, time-keeping
  • This may impact on the way people communicate
  • Body language and gestures can also have different meanings in different cultures
 
   
  Progress: Module 9 of 12

 

Personal Learning Reflection Journal: Cultural Differences Module
 
Now that you have completed the Cultural Differences module, please reflect on the information given. Make a note of particular points you wish to remember and how you might use that information to improve communication in the future.
I'm ready for Module 10.
 Module 10: Politeness

 

In this module we consider:

 

  • Cultural differences in politeness
  • Giving feedback
  • Being clear
   
  Progress: Module 10 of 12

 

 Module 10: Politeness

 

In this module we consider:

 

  • Cultural differences in politeness
  • Giving feedback
  • Being clear
   
  Progress: Module 10 of 12

 

POLITENESS

This video looks at how to be polite in different cultures.
 
POLITENESS

This video looks at how to be polite in different cultures.
 
CRITICISMS AND COMPLAINTS

 

Use positive words – e.g. good rather than bad - where you can:

  • This is not good ✔
  • This is bad ✘
 
 
CRITICISMS AND COMPLAINTS

 

Use positive words – e.g. good rather than bad - where you can:

  • This is not good ✔
  • This is bad ✘
 
 
BE DIRECT
 
The 'communication gap': this happens because some cultures speak in more 'explicit' terms while others speak in more 'implicit' terms.
 

A real-life example:

Pablo Díaz, a Mexican executive has worked in China for a Chinese textile company for 15 years.

"In China, the message up front is not necessarily the real message," Díaz said. "My Chinese colleagues would drop hints, and I wouldn't pick them up. Later, when thinking it over, I would realize I had missed something important."

Case in point, this conversation:

 

Mr. Díaz: It looks like some of us are going to have to be here on Sunday to host the client visit.

Mr. Chen: I see.

Mr. Díaz: Can you join us on Sunday?

Mr. Chen: Yes, I think so.

Mr. Díaz: That would be a great help.

Mr. Chen: Yes, Sunday is an important day.

Mr. Díaz: In what way?

Mr. Chen: It's my daughter's birthday.

Mr. Díaz: How nice. I hope you all enjoy it.

Mr. Chen: Thank you. I appreciate your understanding.

 

"I was quite certain he had said he was coming," Díaz said. "And Mr. Chen was quite certain he had communicated that he absolutely could not come because he was going to be celebrating his daughter's birthday with his family."

Díaz learned from this experience that it's his responsibility to ask multiple times for clarification to understand what his workers really mean.
 
 
BE DIRECT
 
The 'communication gap': this happens because some cultures speak in more 'explicit' terms while others speak in more 'implicit' terms.
 

A real-life example:

Pablo Díaz, a Mexican executive has worked in China for a Chinese textile company for 15 years.

"In China, the message up front is not necessarily the real message," Díaz said. "My Chinese colleagues would drop hints, and I wouldn't pick them up. Later, when thinking it over, I would realize I had missed something important."

Case in point, this conversation:

 

Mr. Díaz: It looks like some of us are going to have to be here on Sunday to host the client visit.

Mr. Chen: I see.

Mr. Díaz: Can you join us on Sunday?

Mr. Chen: Yes, I think so.

Mr. Díaz: That would be a great help.

Mr. Chen: Yes, Sunday is an important day.

Mr. Díaz: In what way?

Mr. Chen: It's my daughter's birthday.

Mr. Díaz: How nice. I hope you all enjoy it.

Mr. Chen: Thank you. I appreciate your understanding.

 

"I was quite certain he had said he was coming," Díaz said. "And Mr. Chen was quite certain he had communicated that he absolutely could not come because he was going to be celebrating his daughter's birthday with his family."

Díaz learned from this experience that it's his responsibility to ask multiple times for clarification to understand what his workers really mean.
 
 
 
 
AVOID UNDERSTATEMENT & SUBTLETY
 
Try to avoid understatement and subtlety.

 

“I’m not sure if this is really quite what I was looking for” ✗

“It would be nice if you could come to the meeting” ✗

“Please come to the meeting” ✔

 
 
 
AVOID UNDERSTATEMENT & SUBTLETY
 
Try to avoid understatement and subtlety.

 

“I’m not sure if this is really quite what I was looking for” ✗

“It would be nice if you could come to the meeting” ✗

“Please come to the meeting” ✔

 
 
 
AVOID OVERLY-POLITE LANGUAGE
 
✘ Would it be possible to..?
✘ I was wondering if you could..?
✘ If you wouldn't mind terribly to..? 
 
✔ A simple "can you X" or "is it Y” - followed with a "please" and "thank you" should be fine.
 
 
 
 
AVOID OVERLY-POLITE LANGUAGE
 
✘ Would it be possible to..?
✘ I was wondering if you could..?
✘ If you wouldn't mind terribly to..? 
 
✔ A simple "can you X" or "is it Y” - followed with a "please" and "thank you" should be fine.
 
 
POLITENESS
 
  1. Remember, we try to be polite to show people respect and to get things done.

  2. Nobody feels positive when projects fail due to misunderstandings.

  3. It is usually better to be simple and direct.
 
POLITENESS
 
  1. Remember, we try to be polite to show people respect and to get things done.

  2. Nobody feels positive when projects fail due to misunderstandings.

  3. It is usually better to be simple and direct.
 
 Module 10: Politeness

 

Summary:

 

  • All cultures have politeness systems
  • How to be polite varies between cultures
  • Try to learn what is considered polite in the culture you are dealing with
  • Hierarchy and directness can vary
  • This can affect the way we interact with people and how we give them feedback
   
  Progress: Module 10 of 12

 

 Module 10: Politeness

 

Summary:

 

  • All cultures have politeness systems
  • How to be polite varies between cultures
  • Try to learn what is considered polite in the culture you are dealing with
  • Hierarchy and directness can vary
  • This can affect the way we interact with people and how we give them feedback
   
  Progress: Module 10 of 12

 

Personal Learning Reflection Journal: Politeness Module
 
Now that you have completed the Politeness module, please reflect on the information given. Make a note of particular points you wish to remember and how you might use that information to improve communication in the future.
I'm ready for Module 11.
OVERVIEW
  • Miscommunication can cost billions. Our international colleagues and customers say that WE – the native English speakers – are the hardest people to communicate with

  • 1.5 billion people speak English globally. 75% of them are non-native speakers

  • Native speakers are in the minority and we need to alter our English to improve communication


Hopefully, this program has given you some ideas about how to help.

OVERVIEW
  • Miscommunication can cost billions. Our international colleagues and customers say that WE – the native English speakers – are the hardest people to communicate with

  • 1.5 billion people speak English globally. 75% of them are non-native speakers

  • Native speakers are in the minority and we need to alter our English to improve communication


Hopefully, this program has given you some ideas about how to help.

SUMMARY

DIVERSITY & INCLUSION
 
  • Language is an overlooked area of Diversity & Inclusion

  • Many international speakers feel excluded because English is not their first language

  • We are hard-wired to judge people on the way they speak

  • Be aware of any unconscious biases you may have

  • Each of us can help include ESL speakers & make the workplace better for all
  • Use the training in this program to help you include ALL your colleagues and customers
 
SUMMARY

DIVERSITY & INCLUSION
 
  • Language is an overlooked area of Diversity & Inclusion

  • Many international speakers feel excluded because English is not their first language

  • We are hard-wired to judge people on the way they speak

  • Be aware of any unconscious biases you may have

  • Each of us can help include ESL speakers & make the workplace better for all
  • Use the training in this program to help you include ALL your colleagues and customers
 
SUMMARY

ADJUSTING YOUR ENGLISH

Look for signs that the person you are talking to needs you to adjust your English:

  • Speaking slowly
  • Hesitations
  • Using the same tense

But remember that peoples’ level of English can seem lower than it is.

A person’s level of English is NOT indicative of their intelligence.

SUMMARY

ADJUSTING YOUR ENGLISH

Look for signs that the person you are talking to needs you to adjust your English:

  • Speaking slowly
  • Hesitations
  • Using the same tense

But remember that peoples’ level of English can seem lower than it is.

A person’s level of English is NOT indicative of their intelligence.

SUMMARY

PRONUNCIATION

English is not a phonetic language. Words are not always pronounced the way they are written.

  • Though
  • Through
  • Cough
  • Rough
  • Plough
  • Ought
  • Borough

Some sounds in English do not exist in other languages.

Try to focus on WHAT people mean rather than HOW they say it.

And remember, globally, most English is spoken between non-native speakers. This means that our accent can sound very strange to them!

SUMMARY

PRONUNCIATION

English is not a phonetic language. Words are not always pronounced the way they are written.

  • Though
  • Through
  • Cough
  • Rough
  • Plough
  • Ought
  • Borough

Some sounds in English do not exist in other languages.

Try to focus on WHAT people mean rather than HOW they say it.

And remember, globally, most English is spoken between non-native speakers. This means that our accent can sound very strange to them!

SUMMARY

VOCABULARY

  • Try to use simple, logical expressions wherever possible

  • Avoid colorful expressions which don’t have a literal meaning

In spades - Lots of

Jump the gun - Start something too early

Hold your horses - Wait

 

  • Try not to use phrasal verbs (verb + preposition / adverb) – they don’t have a literal meaning

Come up with (an idea) - Think of

Bring up (a problem) - Mention

Get away with it - Escape the consequences

 

  • If you need to explain what a word means, try to define it rather than use lots of alternatives

A stakeholder can be a client, customer, colleague, manager, owner, supplier

A stakeholder is anybody involved with a project

  • Use the SAY WHAT? Vocabulary Analyzer to check whether your emails / written communication is likely to be understood by non-native speakers

SUMMARY

VOCABULARY

  • Try to use simple, logical expressions wherever possible

  • Avoid colorful expressions which don’t have a literal meaning

In spades - Lots of

Jump the gun - Start something too early

Hold your horses - Wait

 

  • Try not to use phrasal verbs (verb + preposition / adverb) – they don’t have a literal meaning

Come up with (an idea) - Think of

Bring up (a problem) - Mention

Get away with it - Escape the consequences

 

  • If you need to explain what a word means, try to define it rather than use lots of alternatives

A stakeholder can be a client, customer, colleague, manager, owner, supplier

A stakeholder is anybody involved with a project

  • Use the SAY WHAT? Vocabulary Analyzer to check whether your emails / written communication is likely to be understood by non-native speakers

SUMMARY

GRAMMAR
  • Some types of English grammar don’t have equivalents in other languages

  • Try to focus on what people mean rather than any “mistakes” they make

  • Try to use simple grammar where you can

SUMMARY

GRAMMAR
  • Some types of English grammar don’t have equivalents in other languages

  • Try to focus on what people mean rather than any “mistakes” they make

  • Try to use simple grammar where you can

SUMMARY

KEEP IT SIMPLE

Try to keep sentences to a maximum of 20 words.

Remove unnecessary information from sentences.

  • This plan is kind of interesting.
  • I’m slightly concerned about this proposal.

Avoid using fillers

  • Um, like, you know…

Try and speak slowly and clearly.

  • Allow people time to process what you have said
  • Allow people time to “translate” your words
  • Pause between phrases

Aim to speak at around 150 words per minute.

You can use the SAY WHAT? Rate of Speech analyser to help you practise.

SUMMARY

KEEP IT SIMPLE

Try to keep sentences to a maximum of 20 words.

Remove unnecessary information from sentences.

  • This plan is kind of interesting.
  • I’m slightly concerned about this proposal.

Avoid using fillers

  • Um, like, you know…

Try and speak slowly and clearly.

  • Allow people time to process what you have said
  • Allow people time to “translate” your words
  • Pause between phrases

Aim to speak at around 150 words per minute.

You can use the SAY WHAT? Rate of Speech analyser to help you practise.

SUMMARY

REMOTE MEETINGS

Communicating over the telephone or via Zoom is much more difficult for international speakers of English.

Less is more.

Use people's names more than usual.

Don't be afraid to ask for repetition.

Check / clarify / confirm.

SUMMARY

REMOTE MEETINGS

Communicating over the telephone or via Zoom is much more difficult for international speakers of English.

Less is more.

Use people's names more than usual.

Don't be afraid to ask for repetition.

Check / clarify / confirm.

SUMMARY

POLITENESS & CULTURE
 
  • Use positive words – e.g. good rather than bad - where you can
  • Body language can be a minefield and varies greatly around the world. However, facial expressions and smiles register the same meanings to people almost everywhere.
  • Beware the 'communication gap': some cultures speak in more 'explicit' terms while others speak in more 'implicit' terms.
  • Try to avoid understatement, subtlety and overly-polite language.



SUMMARY

POLITENESS & CULTURE
 
  • Use positive words – e.g. good rather than bad - where you can
  • Body language can be a minefield and varies greatly around the world. However, facial expressions and smiles register the same meanings to people almost everywhere.
  • Beware the 'communication gap': some cultures speak in more 'explicit' terms while others speak in more 'implicit' terms.
  • Try to avoid understatement, subtlety and overly-polite language.



FINAL ROLE-PLAY
 
You have nearly completed the program. Please watch this video and complete the end-of-training role-play
 
 
 
FINAL ROLE-PLAY
 
You have nearly completed the program. Please watch this video and complete the end-of-training role-play
 
 
 
FINAL ROLE-PLAY
 
You are talking to someone who speaks English as their second language. They would like to know more about what you do.
 
Please make a short audio recording (1-2 minutes):
 
  • Introduce yourself
  • Explain what you do in your job
  • Say what you like about your job
  • Describe how your organisation helps people communicate
Try to use the techniques you have learned in this training to make your language as accessible as you can.
 
Download the recording and add it to the box below.
 
To use the audio recorder click here (opens in a new tab)
 
 
When you have completed the training, one of the SayWhat tutors will give you some feedback.
 
 
 
FINAL ROLE-PLAY
 
You are talking to someone who speaks English as their second language. They would like to know more about what you do.
 
Please make a short audio recording (1-2 minutes):
 
  • Introduce yourself
  • Explain what you do in your job
  • Say what you like about your job
  • Describe how your organisation helps people communicate
Try to use the techniques you have learned in this training to make your language as accessible as you can.
 
Download the recording and add it to the box below.
 
To use the audio recorder click here (opens in a new tab)
 
 
When you have completed the training, one of the SayWhat tutors will give you some feedback.
 
 
 
Please submit your file here:
Personal Learning Reflection Journal: Course Overview
 
Now that you have completed the training, please reflect on the information given. Make a note of particular points you wish to remember and how you might use that information to improve communication in the future.
 
I'm ready for Module 12.
And finally a few items to take away in your SAY WHAT? gift bag:
 
 
  1. The meaning of different hand gestures around the world - here

  2. Expressions to avoid - here

  3. Measure how fast you speak - here

  4. The SAY WHAT? Vocabulary Analyzer - here

  5. Cultural fluency guide - here

  6. Understanding different nationalities speaking English can be really difficult, especially if you're not very familiar with a specific accent. Every nationality has its own ‘peculiarities’ when it comes to English pronunciation and intonation.
    This tool gives you access to 500+ audio recordings (with transcripts) of internationally-accented English. 

    Click here (username = saywhat   password = 456#WLT)
 
 
And finally a few items to take away in your SAY WHAT? gift bag:
 
 
  1. The meaning of different hand gestures around the world - here

  2. Expressions to avoid - here

  3. Measure how fast you speak - here

  4. The SAY WHAT? Vocabulary Analyzer - here

  5. Cultural fluency guide - here

  6. Understanding different nationalities speaking English can be really difficult, especially if you're not very familiar with a specific accent. Every nationality has its own ‘peculiarities’ when it comes to English pronunciation and intonation.
    This tool gives you access to 500+ audio recordings (with transcripts) of internationally-accented English. 

    Click here (username = saywhat   password = 456#WLT)
 
 
Your feedback on this training?
Please let us what you think about this training.
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