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As we navigate through further restrictions due to Covid-19 and the hospitality, retail, travel and aviation industries continue to face disruption, its critical we plan ahead to emerge stronger from the crisis and ensure our workforces hold the skills employers need to rebuild. Following the insights we published in June into the impact of Covid-19 on skills, we’ve continued to receive widespread feedback on new and emerging skills that have been surfaced by the pandemic. 

To validate the value of these skills we’d like you to confirm the top 5 most important skills for your business beyond the pandemic. This insight will be critical as we move forward and review the skills interventions and training programmes required to develop future talent and upskill the current workforce. Thank you for taking part. 

What are the top 5 most important skills for your people to hold beyond the Covid-19 pandemic?
Agility - courage and self-awareness to rapidly respond
Cultural intelligence – respectful of diversity & inclusion
Effective communication - ability to convey information effectively
Resilience - able to adjust and recover through change and adversity
Emotional intelligence - attentive to tone, language and non-verbal behaviours.
Influence - persuading others to change their minds or behaviour
Leadership - ability to boost motivation, morale and productivity
Customer service orientation - actively looking for ways to help people
Reasoning - bringing others together and trying to reconcile differences
Problem solving - identifying complex problems and implementing solutions
Critical thinking - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Active learning - selecting and using training/instructional methods and procedures appropriate for the situation
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