Troubleshooting Motor Circuit for EZ Series Panels

Pump does not run. This tool is primarily for troubleshooting timed dose setup. Disregard all jumper wires on redundant off circuit if your panel is demand dose. Images may vary depending on the panel and features.
Pump does not run. This tool is primarily for troubleshooting timed dose setup. Disregard all jumper wires on redundant off circuit if your panel is demand dose. Images may vary depending on the panel and features.
WARNING: Please use caution while handling your pump control panel. We have designed them with the highest safety standards in mind, however they are complex electronics and can cause death or serious injury if used improperly. Only follow the instructions provided in these videos and contact our support team if you are unsure of what to do.
WARNING: Please use caution while handling your pump control panel. We have designed them with the highest safety standards in mind, however they are complex electronics and can cause death or serious injury if used improperly. Only follow the instructions provided in these videos and contact our support team if you are unsure of what to do.
Verify that incoming pump power matches the pump's electrical requirements.
Verify that incoming pump power matches the pump's electrical requirements.
Verify that incoming control/alarm power is approximately 120 VAC. Is it?
Yes
No
Is this an EZ In-Site Panel?
Yes
No
Is a Redundant Off float being used?
Yes
No
Is the Redundant Off circuit being populated with an insulated jumper wire?
Yes
No
Add an insulated jumper wire to Redundant Off circuit.
Add an insulated jumper wire to Redundant Off circuit.
Retest. Did pump run when called?
Yes
No
Is the Redundant Off float currently raised?
Yes
No
Raise Redundant Off float.
Raise Redundant Off float.
Did the pump run when called?
Yes
No
If you press and hold the pump Push to Run Buttons(s), do the power relays engage and pump run lights illuminate?
Yes
No
Is voltage present at the pump connections and does it match the infeed pump power?
Yes
No
Is the control power short light illuminated?
Yes
No
Turn control power off to panel.
Turn control power off to panel.
Tag and remove all of the floats that are attached to the panel.
Tag and remove all of the floats that are attached to the panel.
Turn power back on.
Turn power back on.
Is the control power short light still illuminated?
Yes
No
Check float wiring as there may be a possible short to ground.
Check float wiring as there may be a possible short to ground.
Turn control power off to panel.
Turn control power off to panel.
Reconnect floats.
Reconnect floats.
Turn control power back on.
Turn control power back on.
Retest the panel.
Retest the panel.
Did this solve your problem?
Yes
No
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