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Emerging skills poll

What are the top 5 most important skills for your people to hold beyond the Covid-19 pandemic?
Agility - courage and self-awareness to rapidly respond
Cultural intelligence – respectful of diversity & inclusion
Effective communication - ability to convey information effectively
Resilience - able to adjust and recover through change and adversity
Emotional intelligence - attentive to tone, language and non-verbal behaviours.
Influence - persuading others to change their minds or behaviour
Leadership - ability to boost motivation, morale and productivity
Customer service orientation - actively looking for ways to help people
Reasoning - bringing others together and trying to reconcile differences
Problem solving - identifying complex problems and implementing solutions
Critical thinking - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Active learning - selecting and using training/instructional methods and procedures appropriate for the situation
What training you would like to see being developed for the hospitality and tourism industry?
Please rate the level of importance to your business
Customer service
Not at all important
Not important
Not sure
Important
Very important
Digital marketing
Not at all important
Not important
Not sure
Important
Very important
Creating an online business
Not at all important
Not important
Not sure
Important
Very important
Application of IT systems and tools
Not at all important
Not important
Not sure
Important
Very important
Leadership & management
Not at all important
Not important
Not sure
Important
Very important
People management
Not at all important
Not important
Not sure
Important
Very important
Team work
Not at all important
Not important
Not sure
Important
Very important
Finance/maximising profit
Not at all important
Not important
Not sure
Important
Very important
Managing employee wellbeing
Not at all important
Not important
Not sure
Important
Very important
Health & safety
Not at all important
Not important
Not sure
Important
Very important
Food safety and hygiene essentials
Not at all important
Not important
Not sure
Important
Very important
If there are any other training programmes not covered above that are important to your business please detail them here:
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