UX Trivia Quiz #8 by Tom Tullis
This man is widely recognized as the first to use the term "user experience" in the sense that we use it today (actually in his new job title, "User Experience Architect"). Who is he?
Don Norman | Jakob Nielsen |
Ben Shneiderman | Alan Cooper |
This person was the primary author of the first book on web usability, Web Site Usability: A Designer's Guide, first published in 1997. Who is he?

Jared Spool | Jakob Nielsen |
Steve Krug | Tom Moran |
This person is sometimes called the "Mother of Verdana" for her work while in the Typography group at Microsoft. (Part of the name of the font comes from the name of her eldest daughter, Ana.) Who is she?

Virginia Howlett | Carol Twombly |
Zuzana Licko | Susan Kare |
Assume you're conducting a usability study to get a good idea of how long it will take users to complete a critical task using a new design. If you increase the number of participants in the study, what would be most likely to happen to the confidence interval for the mean time?
It would get smaller | It would get larger |
It would not change | Impossible to tell |
Which of these is NOT one of Jakob Nielsen's Ten Heuristics for User Interface Design?
Quick page loading | Visibility of system status |
Error prevention | Recognition rather than recall |
The Net Promoter Score is calculated based on the responses to just one question. What is that question?
How likely is it that you would recommend our <company/product/service> to a friend or colleague? | How easy to use is the web site for our <company/product/service>? |
How likely are you to continue using our <company/product/service>? | How would you rate your overall reaction to our <company/product/service>? |
What's wrong with this graph?

It should be a bar or column graph instead of a line graph | It shouldn't have error bars |
It should be a pie chart instead of a line graph | There's nothing wrong with it |
Which type of exercise is most useful for learning about the categories users would create in organizing a set of items?
Open card sort | Closed card sort |
Tree test | MDS test |
What does CSS stand for?
Cascading Style Sheets | Continuous Screen System |
Critical Statistics Scale | Counting Sheep Slumber |
What's it called in a usability study where a participant gives the responses that they think will be viewed favorably?
Social desirability bias | Hawthorne effect |
Stroop effect | Demand characteristics bias |
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