Customer and consumeer- grievance and complaints policy
NDIS Complaints Handling
Refer to Customer and Consumer - Grievance and Complaints Policy
When handling a NDIS client complaint, be empatheitic and gentle. Ensure that you use questions that are appropriate and easy to understand for the participant.
Watch both videos then select the correct statements below
Video 1
Video 2
Video 1 was an example of poor customer service
It is perfectly ok to use your phone while serving a customer
You should always assume that the customer never needs help
View the Customer Service Policy here:
https://www.dropbox.com/sh/xyyon1pl1x4r6vt/AADhI5GT8XYgMM14lv98uSxNa?dl=0
Who does this policy apply to?
Cafe staff as they are the ones who deal with customers on a daily basis.
All staff and participants who interact with customers
Containers for Change staff as customers have to pass the before they reach the cafe
A supervisor does not have to provide customer service feedback to staff as they should already know how to give good customer service.
True
False
I acknowledge that I have read, understand and will abide by the above named policy
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