RK Series™ Duplex Panel Troubleshooting
Pump not operating? Follow this guide to troubleshoot the problem. Images may vary depending on the panel and features.
Pump not operating? Follow this guide to troubleshoot the problem. Images may vary depending on the panel and features.
WARNING: Please use caution while handling your pump control panel. We have designed them with the highest safety standards in mind, however they are complex electronics and can cause death or serious injury if used improperly. Only follow the instructions provided in these videos and contact our support team if you are unsure of what to do.
WARNING: Please use caution while handling your pump control panel. We have designed them with the highest safety standards in mind, however they are complex electronics and can cause death or serious injury if used improperly. Only follow the instructions provided in these videos and contact our support team if you are unsure of what to do.
Does contactor pull in when Push to Run button is pressed? Listen for the loud click. Images may vary depending on the panel and features.
Yes
No
DISCONNECT ALL INCOMING VOLTAGE BEFORE PROCEEDING!
DISCONNECT ALL INCOMING VOLTAGE BEFORE PROCEEDING!
Remove and tag floats, secure jumper wires in place of the floats you removed on the panel terminal block.
Remove and tag floats, secure jumper wires in place of the floats you removed on the panel terminal block.
Does contactor operate (pull in)? Images may vary depending on the panel and features.
Yes
No
Does pump run?
Yes
No
Are the green control and alarm “power on” LED’s illuminated on the inner door? Images may vary depending on the panel and features.
Yes
No
Check both fuses. Do fuses need to be replaced?
Yes
No
Is control / alarm voltage connected? Use volt meter to test. Neutral for alarm is also the Neutral for the control circuit. See schematic to verify. Images may vary depending on the panel and features.
Yes
No
Compare pump voltage on the top side of the contactor compared the bottom side of the contactor. Are the voltages equal? Images may vary depending on the panel and features.
Yes
No
Disconnect all voltage. Tag and remove the Off, Lead On and Lag On floats.
Disconnect all voltage. Tag and remove the Off, Lead On and Lag On floats.
Secure one jumper wire in place of Off float. Secure one jumper wire in place of the Lead On float. Secure one jumper in place of the Lag On float.
Secure one jumper wire in place of Off float. Secure one jumper wire in place of the Lead On float. Secure one jumper in place of the Lag On float.
Reconnect voltage and turn power on. Do the contactors pull in? You should hear a loud click right away and another 10 seconds later. Images may vary depending on the panel and features.
Yes
No
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