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Cosmo Chapter 4 Communicating for Success

Transmitting information through symbols, gestures, or behaviors is called:
rituals
communion
communication
sign language
When you communicate, you engage in all the following processes except:
receiving messages
meditation
establishing relationships
sending messages
An important first step in communicating with your client is:
clarification
advising
making a sale
giving your opinion
Repeating back to the client in your own words what you think she is telling you is called:
repetition
reflective listening
mimicking
impersonation
To determine the results your client is looking for, set aside time at the beginning of each appointment for a:
gossip session
gripe session
client consultation
personal discussion
During the client consultation, be prepared with certain items, including:
pictures of yourself
your diploma
the salon's tardiness policy
styling books
A person who prefers elegant, sophisticated clothing is categorized as having:
a lack of imagination
high expectations
a classic style
a large budget
A client with young children who is not working outside the home will most likely choose:
a layered style
a dramatic look
a low-maintenance style
short hair
Keeping thorough, accurate consultation cards for your clients helps:
with reminder calls
when you meet a new client
build good client relationships
keep your day on schedule
when scheduling a new client:
run a credit check
allow extra time for a consultation
call to be sure she's coming
require payment beforehand
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